Shipping Policy

We understand that receiving your new accessories is an exciting moment. That is why we have streamlined our shipping process to ensure your order arrives safely, efficiently, and with complete transparency. Whether you are purchasing a sleek crossbody bag, a spacious genuine leather tote, a versatile handbag, or any of our other premium items, we are dedicated to getting your package to you with care and speed.

Free Shipping on All Orders

We believe in straightforward pricing with no hidden costs. We are proud to offer free standard shipping on every order, regardless of the destination or order value. There are no minimum purchase requirements to qualify for free shipping. The price you see at checkout is the final price you pay.

Order Processing Time

Once you place an order, our team begins preparing it immediately. All orders are processed and dispatched within 1 to 3 business days. During this time, your items are carefully inspected, securely packaged, and handed over to our trusted logistics partners. You will receive a confirmation email with tracking information as soon as your package has left our facility, allowing you to monitor its journey in real-time.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is 6 to 12 business days. This timeframe applies uniformly to all destinations, ensuring a consistent and reliable delivery experience whether you are located domestically or internationally. Please note that business days exclude weekends and public holidays. While we strive to meet these estimates, occasional delays may occur due to customs processing, weather conditions, or carrier volume, but we work closely with our shipping partners to minimize any disruptions.

Expedited Shipping Options

For customers who need their items sooner, we offer expedited shipping options at checkout. If you select an expedited service, your order will be prioritized during processing, and faster carrier services will be used to reduce transit time. Specific delivery windows and costs for expedited shipping will be clearly displayed before you complete your purchase.

Tracking Your Order

Transparency is key to a great shopping experience. Once your order ships, you will receive an email containing your tracking number and a link to monitor your package’s status. You can use this information to check the current location of your shipment and view the estimated delivery date. If you do not receive a tracking email within three business days of placing your order, please check your spam folder or contact us via our Contact Us page for assistance.

Customs, Duties, and Taxes

For international orders, please be aware that your shipment may be subject to import duties, taxes, or customs fees imposed by your country’s government. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Policies regarding customs vary widely by country, so we recommend checking with your local customs office for more information. Our team ensures that all necessary documentation is accurately completed to facilitate smooth customs clearance.

Address Accuracy and Delivery Issues

It is the customer’s responsibility to provide a correct and complete shipping address, including apartment numbers, suite codes, or specific delivery instructions. Please double-check your address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have made an error in your address, please contact us immediately through our Contact Us page. If the order has not yet shipped, we will do our best to update the information.

Lost or Damaged Packages

We take great care in packaging our leather goods and accessories to ensure they arrive in pristine condition. However, if your package is lost in transit or arrives damaged, please contact us within seven days of the estimated delivery date. Visit our Contact Us page to report the issue, providing your order number and photos of any damage if applicable. Our support team will investigate the matter with the carrier and work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Contact Us

If you have any questions about your shipment, need to update your delivery details, or require assistance with tracking, our customer support team is here to help. Please visit our Contact Us page, where you will find our official email address and support form. We are committed to providing quick and helpful responses to ensure your shopping experience remains smooth and satisfying from checkout to delivery.